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What We Don't Do And Who Else Could Help

Matters the Office of Ethnic Affairs does not deal with, but frequently receives enquiries about, are set out here, with information on who else may be able to help you.

Citizenship matters

For enquiries about citizenship matters please contact the Department of Internal Affairs - Citizenship ph. 0800 22 51 51 www.dia.govt.nz

Translating documents

For enquiries about citizenship matters please contact the Department of Internal Affairs - Translation Services ph. 04 470 2920 www.dia.govt.nz

Immigration issues

For enquiries about Immigration issues please contact the New Zealand Immigration Services ph. 09 914 4100 www.immigration.govt.nz

Advertising Standards

For enquiries about advertising standards please contact the Advertising Standards Authority ph. 04 472 7852 www.asa.co.nz

Banking services complaints

The Banking Ombudsman provides free, independent and impartial dispute resolution services for complaints about banking services by participating banks. The Banking Ombudsman can be contacted at:
PO Box 10 573
The Terrace
Wellington
Freephone: 0800 805 950
Tel: 64 4 471 0006
Fax: 64 4 471 0548
Homepage: http://www.bankombudsman.org.nz/publications.html
Email: help@bankombudsman.org.nz

Business Opening Hours on Public Holidays

For information about business opening hours on public holidays please contact the Employment Relations Information Line ph 0800 800 863 www.ers.dol.govt.nz

Companies information

For information on whether a company is registered, or to register a company, contact the New Zealand Companies Office ph 0508 266 726 www.companies.govt.nz

The Commission cannot advise on whether a company is legitimate. We can only tell you whether we have taken action against a company before.

The Commission does not disclose the number or nature of complaints received about a company to enquirers. The reason for this is that many of the complaints that we receive are unsubstantiated. However, you may still be able to gather information under the Official Information Act 1982 (OIA). Please email any OIA requests to contact@comcom.govt.nz, including a daytime phone number and address. OIA requests may incur a cost.

Consumer Guarantees Act

For information on the Consumer Guarantees Act, the Ministry of Consumer Affairs can be contacted at:
P O Box 1473
Wellington
Tel: 64.4 474 2750
Fax: 64 4 473 9400
Homepage: www.consumeraffairs.govt.nz

Electricity and Gas service complaints

For an independent dispute resolution service for complaints you may have about your electricity lines, gas or your electricity retail company in New Zealand, contact the Electricity & Gas Complaints Commission ph. 0800 22 33 40 www.egcomplaints.co.nz

Employment disputes

For employment disputes please contact the Employment Relations Information Line ph. 0800 800 863 www.ers.dol.govt.nz

Faulty or unsuitable goods or services

For advice about faulty or unsuitable goods or services, contact the Citizens Advice Bureau ph. 0800 367 222 www.cab.org.nz or visit the Ministry of Consumer Affairs website .

Food Standards

For enquiries about food standards, contact Food Standards Australia New Zealand ph 04 473 9942 www.foodstandards.govt.nz

Health Products

For enquiries about health products please contact Medsafe ph 04 496 2000 www.medsafe.govt.nz

Importing and exporting regulations

For all enquiries about importing and exporting regulations, contact New Zealand Customs ph 0800 428 786 www.customs.govt.nz

Insurance and savings complaints

The Insurance and Savings Ombudsman provides a free, independent and impartial disputes resolution service to customers with complaints against insurance and savings organisations who are participants in the Insurance and Savings Ombudsman Scheme.

The Insurance and Savings Ombudsman can be contacted at:
PO Box 10 845
Wellington
Freephone: 0800 888 202
Tel: 64 4 499 7612
Fax: 64 4 499 7614
Homepage: www.iombudsman.org.nz
Email: iombudsman@clear.net.nz

Information on petrol prices

For information on petrol prices, refer to the Ministry of Economic Development www.med.govt.nz

Information on registered motor vehicle traders

For information about whether a motor vehicle trader is registered, and information about the trader’s business, including its physical address, refer to the Motor Vehicle Traders Register www.motortraders.med.govt.nz

Scams

For information about specific types of financial scams from overseas sources, refer to the scamwatch section of the Ministry of Consumer Affair’s website www.consumeraffairs.govt.nz/scamwatch